Privacy Policy
PRIVACY POLICY
This policy sets out how ModPod Podiatry (We) collect, hold, and disclose personal information. We take privacy seriously and are committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Why do we collect personal information?
We collect personal information to:
Provide professional podiatry services and products to our patients.
Communicate with our patients, suppliers, and other business contacts.
Manage and account for our services and products.
Manage credit provided to our patients.
Inform our patients and other business contacts about issues which may be of interest to them.
Market our services and send invitations to our events.
Manage our employees and contractors.
Generally carry on our practice.
What personal information do we collect?
We collect an individual’s name and contact details, and information about the individual’s relationship with us or our patients, and about the individual’s relationship with our employees, potential employees, and other business contacts.
We also collect the information necessary to provide the specific professional podiatry services and products our patients require, as well as credit card and payment information.
How we collect personal information
We collect personal information directly from an individual when that individual meets with us, communicates with us by letter, telephone, email, or fax, gives us a business card, subscribes to our publications, registers for or attends our events, or submits information through our websites, blogs, or other social media outlets.
We may also collect personal information about an individual from that individual’s family or friends who accompany the individual when meeting with us, or who contact us on behalf of the individual. We may also collect personal information about an individual from another health practitioner who refers that individual as a patient to us or who provides us with specialist or other medical reports about that individual on that individual’s request.
We also collect personal information about an individual’s employer and from publicly available records or a third party (e.g., a provider of an employment or other reference for someone who is seeking employment with us).
Cookies
We may ask other people to analyze traffic on our websites, blogs, and other social media outlets, and they may use cookies to do so. Cookies are small text files that are transferred to a user’s hard drive by a website for the purpose of collecting information about a user’s identity, browser type, or website visiting patterns.
Anonymity and pseudonyms
Individuals have the right not to identify themselves or to use a pseudonym when dealing with us.
However, if we request personal information and it is not provided, we may not be able to assist the relevant individual. If that individual is a patient of ours, we may not be able to provide appropriate care to the individual or to claim rebates or other payments from third parties in respect of that individual such as health funds, Medicare, and accident and worker’s compensation authorities.
General use and disclosure
We use and disclose personal information for the primary purpose for which it was collected, related purposes, and other purposes authorized by the Privacy Act. In general, we use and disclose personal information for the purposes set out above.
Use and disclosure for direct marketing
We will only use an individual’s personal information to market our services or products or to send invitations to events where that individual has consented to us doing so. In such cases, we will regularly give that individual an opportunity to withdraw that consent and will not use that information for those purposes after that consent is withdrawn.
To whom do we disclose personal information?
We may disclose personal information about an individual:
To our employees.
To the individual’s family, friends, and other health practitioners (with the relevant individual’s authority).
To our suppliers who provide us with products or services required by the individual.
To anyone else whom the individual authorizes us to disclose the information.
As otherwise authorized by the Privacy Act.
Who else can access this information?
Our contractors and other third parties may have access to some personal information we hold while assisting us to carry on our practice. For example, contractors may provide reception and other administrative support to our practice. They may also distribute some of our publications and develop and maintain our computer systems, electronic records, websites, blogs, and other social media outlets.
Our auditors, insurers, and legal and other professional advisers may also access personal information we hold to assist us in protecting our interests and to ensure that we comply with our obligations.
Disclosure to overseas recipients
Unless required or authorized to do so by law, we will not disclose personal information about an individual to overseas recipients without the authority of that individual. Where required in order to provide specific services or products our patients require, we may disclose personal information to overseas recipients; however, only to the extent required for such purposes.
How do we keep personal information secure?
We take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorized access, modification, or disclosure. We store hard copies of this information in access-controlled premises and digital versions on secure servers. We require all persons authorized to access digital information to use logins and passwords to access such information.
We require all our contractors and others to whom we disclose personal information or whom may have access to personal information we collect, to keep such personal information private and to protect such personal information from misuse and loss and from unauthorized access, modification, or disclosure.
Unless we are prevented from doing so by law, we de-identify or securely destroy all personal information we hold when no longer reasonably required by us.
Security breaches
In the event that we become aware of any actual or potential unauthorized access to or disclosure of personal information about an individual, or any loss of such information which may lead to unauthorized access or disclosure, we will promptly investigate and, where appropriate, take remedial action and notify the individual affected in accordance with the Privacy Act.
Integrity of personal information
We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete, and that the personal information we use or disclose is accurate, up-to-date, complete, and relevant, having regard to the purpose of such use or disclosure.
Contact us
To request access to or correction of personal information, to request not to receive marketing material or invitations from us, or to make a privacy complaint to us, please contact us at info@modpodpodiatry.com.au.
Changes to Privacy Policy
We reserve the right to make changes to this Privacy Policy from time to time and without notice by publication on our website. We recommend that you regularly review our Privacy Policy to ensure you are aware of any changes.
Overview
ModPod Podiatry Pty Ltd is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles 2014 and the privacy provisions of all applicable legislation. This privacy policy covers all personal information we hold, that is, information, or an opinion about an individual, whose identity is apparent, or can be reasonably ascertained, from that information or opinion. This includes information we have collected from people through our office, over the phone and over the internet.
Collecting information
When we collect personal information from an individual, we will ensure that we do so in a fair manner and that we let the individual know where and how to contact our organisation. We will only collect information that is necessary for one or more of our functions or activities. We will advise individuals or the purpose for which their personal information is collected. If we collect sensitive information (as defined under the Act), we will treat it with the utmost security and confidentiality. We will ensure that it is not collected for any purposes, other than those for which we have obtained the individual’s consent, unless the law requires otherwise, or other exceptional circumstances prevail as described under the Act. Where an individual chooses not to provide requested information, we will advise that individual of what consequences this non-disclosure may have. For example, withholding certain information may limit our ability to provide relevant offers or services to individuals.
Disclosing information
- For the purposes for which we have advised that we are collecting it, and for related purposes that the individual would reasonably expect,
- Where we have the consent of the individual to do so,
- As required by law, or
- Under other circumstances where permitted under the Act.
Unauthorised disclosure or access
As the ModPod Podiatry Pty Ltd is committed to protecting the privacy of individuals, we will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.
Opt- out
Access to personal information
Security
Data Quality
Privacy Inquiries
Availability and review of Policy
We will make our privacy policy available upon request.
This policy will be reviewed from time to time and any amendments will be incorporated into the updated policy.
